This policy defines the governance, responsibilities, and operational framework for all services, platforms, and resources provided by Norielix. Access to any service implies compliance with the terms outlined below and with the agreements in place between Norielix and the client organization.

Scope and Governance

  • All Norielix services : Including software platforms, infrastructure, and network resources are delivered exclusively to authorized organizations based on approved agreements.
  • Feature availability, access levels, and resource allocation are determined according to the organization’s requirements and approved configurations.
  • Norielix reserves the right to terminate, suspend, or modify any service, platform, or organizational access (including registered users) at any time without prior notice.
     

Service Access and Security

  • All Norielix systems are protected using modern encryption protocols and secure authentication methods.
  • Access is restricted to authorized users and devices approved under the organization’s account.
  • Multi-factor authentication and standardized security configurations ensure protection of sensitive data and platform resources.
     

Data Privacy and Compliance

  • Norielix manages organizational data responsibly, in accordance with applicable laws and internal policies.
  • Data access is strictly limited to authorized personnel and may only be used for:
     
    1. Operational maintenance and integrity
    2. Compliance or investigative requirements
    3. Legal or regulatory obligations
       
  • Any third-party involvement (vendors, partners) is controlled via Data Protection Agreements (DPAs) and is fully auditable.
     

Software and Platform Access

  • All Provisioned software and platforms are tailored to the client organization’s requirements.
  • Additional software or services can be made available upon request, depending on operational needs.
  • Unauthorized sharing of credentials or resources is strictly prohibited.

Network, Infrastructure, and Device Management

  • Norielix can deliver high-performance network environments in collaboration with supporting ISPs to meet organizational demands.
  • Device management, endpoint security, and intranet services are configured according to the organization’s approved requirements.
  • Network access, resource allocation, and services are monitored for stability, reliability, and security.
     

Monitoring and Audits

  • System activity is logged and monitored to maintain operational integrity and compliance.
  • Logs are accessible only to authorized Norielix personnel and are used for security, performance, and auditing purposes.
  • Access outside the agreed scope is strictly prohibited and may result in administrative or legal actions.
     

Service Level Agreements (SLA)

  • Support requests and incidents are managed according to SLA timelines defined in the organization’s agreement with Norielix.
  • Resolution times, priority handling, and escalation procedures are governed strictly by these agreements.
  • Users must submit requests through approved channels (e.g., support portal, email) to ensure timely SLA-compliant handling.
  • Norielix retains discretion to modify SLA terms, services, or support priorities as per organizational contracts.
     

Policy Enforcement and Rights

  • Organizations are responsible for ensuring users comply with Norielix’s policies.
  • Non-compliance may result in:
    • Suspension or restriction of services
    • Revocation of access rights
    • Administrative or legal action as necessary
       

Norielix retains full rights to revoke organizational contracts, remove users, or suspend any services or platforms at its discretion without prior notice.